3 Types of Business Process Management Solutions (BPMS) 

The right business process management solution (BPMS) will help you meet multiple business requirements. 

Your business is run on processes. First, these processes align your resources, technology and support your structures. Second, they can help you gain a competitive advantage when done right. And finally, they need to be optimized to meet the needs of your organization.

Therefore your ability to choose the right BPMS that has the right features to meet your exact needs, you will need to know different BPMS.

The three types of BPMS

Business process management (BPM) traditionally fits one of three types. However, as technology evolves the lines between these can blur. Here is a brief breakdown of each to help you find the right fit.

  1. Integration Centric
  2. Document-Centric
  3. Human-Centric
  •  The Integration Centric BPM is a comprehensive approach to building and upgrading web services and business applications that combines the business process of service-oriented architecture (SOA) and business process management (BPM). It avoids human interference as much as possible by concentrating on repetitive transitions and automated workflow.


  • The Document Centric BPM model gives importance to the flow of documents from one team to another because of the high importance given to documentation in the organization or company. The primary goal is to have a close inspection and find any obstacle that could prevent the document flow from occurring smoothly.


  • The Human Centric BPM model focuses on the relationship between people and tasks for better collaboration. These task includes reviewing data; creating documents that are repeatable such as:
    1. Proposals
    2. Reports
    3. Contracts
    4. Approving or authorizing.


While humans carry out the actual task, automation is still used in human-centric BPMS through notifications and other signals for the performance of certain activities.

How to measure BPM performance?

KPI’s or Key performance indicators are key elements in any organization.
Through them, we can verify a process and attend to those needing attention while modifying them to match company objectives as it grows. 

This is usually done through a “SMART” methodology which seeks to define KPIs using 5 critical criteria. 

  1. Specific
  2. Measurable
  3. Attainable
  4. Relevant
  5. Time-Based

There is no need for more than 5 pieces of criteria. When you start adding more, you are starting to look at too much information and are less likely to be able to make decisions because it gets to be too excessive.

  • Specific:
    Specific means that too much information becomes generic and irrelevant to the overall goal.
    Being specific in your measurement criteria generates results by only looking at key information that plays a role in decision-making.


  • Measurable:
    This means that we measure based on results and facts.
    We cannot measure based on feelings and feedback, so we stick to specific and measurable facts.


  • Attainable:
    Each measurement should have an expected outcome or goal.
    These should be easily attainable or practical to achieve.
    If not, it makes it hard to measure success, areas of opportunity, or growth.


  • Relevant:
    The first and foremost part is to understand which parts of your process bring the most value and information.
    Deciding which pieces are relevant to making important and strategic decisions that bring the most value to the customer. 


  • Time-Based:
    Time-based should be the time it should take to complete the process over the time that it did take.
    This can also be the churn rate which is a metric used to measure the loss of a business customer.
    Time can be measured in a few different ways depending on the process being evaluated.

Choosing the Right BPMS

When it comes down to it, you need to consider how your organization is currently run and where you want it to be in the future. Choosing a BPMS is not an overnight decision, but you don’t want to take so long that you lose out on the benefits of having organized — and at least partially automated — business processes

Want to improve your BPMS? 

ConsulITex will assist you in implementing the right BPMS to solve multiple process-related issues through automation, collaboration and visibility. If this information spoke to you, take a moment to reach out to ConsulITex.

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