Business processes are the foundation on which organizations run. They define how certain tasks are done in a business, and how those tasks respond to internal and external pressures in the dynamic environment of the business.
Business Process Improvement (BPI) is an exercise where organizations use various methodologies to analyze their procedures and identify areas of opportunity for growth and optimization.
Sometimes this can also be initiated because problems or issues are reoccurring. Process improvement is only successful when you address or resolve the root issue.
Once you’ve identified a problem, you can then follow these steps:
- Map the Process.
- Analyze the Process.
- Redesign the Process.
- Acquire Resources.
- Implement and Communicate Change.
- Review the Process.
- Map the Process: When you do not have the processes documented, this is an example of being reactive instead of proactive by not having this information readily available.
You are probably only looking for the information because a problem occurred.
I highly recommend having a fixed process.
- Analyze the Process: Analyzing the process involves using that flow chart to investigate the problems.
Consider the types of questions such:
- as where quality costs go up or down?
- Where does the bottleneck start?
- What is causing the delays, and in what part of the process are team members and customers getting frustrated?
- Redesign the Process: This step should involve the people directly affected. Everyone has a different opinion on how things should operate but it may spark a new approach or idea to resolving the problem.
Map out each of the new options and try them out.
Testing will help identify new issues or determine the best next route.
Presentation to the stakeholders on the resources needed or implementation of the new process could be used.
- Acquire Resources: This involves identifying the people who are affected and who are needed to implement the new process.
Identifying these people will be crucial in a successful implementation.
- Implement and Communicate Change: This change likely affects other departments, processes, or applications that are currently in place.
Communication is key to get everyone on board, getting their buy-in, and identifying how this affects them, what changes they need to make, and what to do next.
- Review the Process: A new process should be closely monitored for an extended duration to make sure that it is performing as intended and holds the expectations and results that you thought it would.
Benefits of Business Process Improvement:
- Reduced Risk:
Improving and automating the process reduces the risk of fraud and human error and adds additional security measures to protect data.
By improving and automating the task the employees can relocate the time to other core aspects of the business.
A survey found that employees spend an average of 520 hours per year on repetitive tasks.
BPI focuses on implementing flexible processes that are easily adaptable and deployable.
BPI helps in adapting to the changing business needs.
- Employee Satisfaction:
BPI reduces the waste of time and money by cutting down tedious and repetitive tasks that use critical working hours and brainpower.
- Technology Integration:
Upgrading technology and processes help in improving and developing business and generate many important results for your organization, and provide greater satisfaction to the customer and employees.
Want to improve your BPI?
Let’s use BPI to map, optimize and streamline your processes. There are many ways to impact your company’s bottom line.
If you are needing more help, you might want to give ConsulITex a try. Business process improvement and workflow management software tend to go hand-in-hand, after all.
If this information spoke to you, learn why everyone else loves ConsulITex here.